Աշխատանք

TITLE:  System/Cloud Administrator

TERM:  Full time

START DATE/TIME:  ASAP

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION:The position is equivalent to Tier 2 Tech Support and will primarily be responsible for resolving escalated customer requests from Level 1 Tech Support.

JOB RESPONSIBILITIES:

• Receive, analyze and resolve requests on customers’ IT infrastructures;
• Provide technical guidance and support to customers via chat, phone and email;
• Ensure continuity of systems and services in case of failure of infrastructure components;
• Provide customer satisfaction (CSAT) and experience, meet set KPIs;

REQUIRED QUALIFICATIONS:

• A Bachelor’s degree in science, technology;
• At least 2-year experience in sphere of technical support;
• Fluent verbal and written English language skills, at least B2 upper intermediate level;
• Willingness to work on shifting schedules (8 hours per day);
• Experience with multiple types of operating systems or expert knowledge in one;
• Experience with managing an integrated computing environment;
• Experience in multiple programming languages for system development;
• Experience with networked environments and network storage solutions;
• Experience with configuring and maintaining routers;
• Demonstrated knowledge of security protocols;
• Experience with middleware and infrastructure;
• Knowledge of various Cloud service models, including IaaS, PaaS, and SaaS;
• Experience implementing a business continuation and disaster recovery plan;
• Extensive hands-on experience supporting Windows systems in 24 x 7 enterprise environments;
• Ability to configure VMs and Web Applications through Azure Web Portal and Command Line Interface through PowerShellConfigure;
• General level of expertise in Code Green, Proofpoint, Active Directory, Exchange, Office 365, Azure, AWS, GCP, and other Windows-based technologies;
• Knowledge about infrastructure deployment models, including Private, Public, and Hybrid;
• Knowledge about on-prem and cloud servers, including security configurations, patching, and troubleshooting.

DESIRED PERSONAL CHARACTERISTICS:

• Excellent communication, interpersonal, problem solving and analytical skills;
• Ability to prioritize a heavy workload under the pressure of competing assignments;
• Ability to communicate well with operations and technology;
• Ability to focus on and shift between multiple tasks to keep up with workload.

APPLICATION PROCEDURE: All interested candidates should fill in an application at the following LINK

All shortlisted candidates shall be required to take English language proficiency test at a specified Testing Center. The onboarding and training period for selected candidates will take 2-4 weeks based on individual performance.

TITLE:  Customer Support Specialist

TERM:  Full time

START DATE/TIME:  ASAP

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION: We are looking for motivated individuals to enhance our ABS community who will commit themselves to building first in class customer care support to international companies. The position is equivalent to Tier 1 Support and will primarily be responsible for resolving customer requests.

JOB RESPONSIBILITIES:

• Provide customer satisfaction and experience;
• Receive, analyze and resolve customers’ tickets;
• Provide chat, phone and email support;
• Meet and exceed client mandated KPI’s (Key Performance Indicators);
• Provide feedback to management concerning possible problems or areas of improvement;
• Periodically participate in training to improve work performance.

REQUIRED QUALIFICATIONS:

• At least High School or Vocational school diploma; Undergraduate or graduate students can also apply;
• Strong verbal, written & comprehension skills in English, at least B2 level;
• Willingness to work on shifting schedules (8 hours per day);
• Strong analytical and critical thinking skills;
• Ability to focus on issue resolution and customer satisfaction;
• Team-oriented attitude meanwhile proven ability to work independently;
• Flexibility and adjustability to frequent process and information changes;
• Ability to work under pressure and multitask;
• Knowledge of email ticketing and cloud-based phone systems is a plus;
• Past experience in a call center is considered as an advantage;
• Computer literacy and proficiency in MS Office & Google applications;
• Typing skills (40WPM).

APPLICATION PROCEDURE: All interested candidates should fill in an application at the following link

All shortlisted candidates shall be required to take English language proficiency test at a specified Testing Center. The onboarding and training period for selected candidates will take 2-4 weeks based on individual performance.

TITLE:  Chief Information Security Manager

TERM:  Full time

START DATE/TIME:  ASAP

LOCATION:  Yerevan, Armenia

JOB DESCRIPTION: The position will primarily be responsible for developing and implementing IT security strategy, policy and programs of the Company as well as its clients whilst ensuring operational compliance to all external regulatory and legislative requirements, internal standards.

JOB RESPONSIBILITIES:

• Direct and manage the activities and personnel of the Information Security Team;
• Develop corporate security policies, standards and procedures supporting regulatory compliance;
• Oversee the development, implementation, and maintenance of global security policy, enterprise security standards, guidelines and procedures; develop emergency procedures and incident response protocols; acts as the control point during significant privacy and security incidents;
• Develop and implement business continuity plans;
• Provide management oversight for security technologies deployment and implementation;
• Integrate IT systems development with security policies and information protection strategies;
• Monitor security vulnerabilities, threats and events in network and host systems;
• Anticipate new security threats and stay-up-to-date with evolving infrastructures;
• Conduct a continuous assessment of current IT security practices and systems and identifying areas for improvement. Audit existing systems and provide risk assessments;
• Conducts periodic penetration testing and security audits; establish risk assessment criteria and methodology;
• Investigate security breaches, communicates to appropriate executive management and local information privacy and security leadership, and pursues associated disciplinary and legal protocols;
• Assists locations as necessary to investigate security breaches;
• Work with senior management to ensure IT security protection policies are being implemented, reviewed, maintained and governed effectively;
• Conduct education trainings focused on user awareness and security compliance;
• Collaborate with organizational legal, compliance, security, and privacy functions to conduct reviews/audits, recommend policies and procedures, monitor status, and report violations to appropriate management.

REQUIRED QUALIFICATIONS:

• A Bachelor’s Degree in Computer science or a relevant field;
• Strong background in information technology with a clear understanding of the challenges of information security, including strategy, design, and architecture;
• Excellent analytical and problem-solving abilities to identify and fix security risks,
• Considerable knowledge of multiple technologies and experience with enterprise-wide applications and systems in an integrated work environment;
• Experience in planning (i.e., process improvement, desired application functionality, organizational structures and planning, etc.);
• Requires background in at least 2 of the following domains; Application security; security products and technologies; security engineering, networking protocols and data center; security analysis and investigations; risk assessment and management;
• Excellent communication (written and verbal) and presentation skills to interact effectively with all levels of management, customers, IS staff, and vendors;
• Good team working skills to develop security solutions in collaboration with other information technology professionals;
• Ability to work on multiple tasks and prioritize personal workload;
• Fluent knowledge of Armenian and Russian languages, technical knowledge of English;
• A Certified Information System Security Professional (CISSP) or equivalent certification from a recognized professional organization such as is issued by the International Informational Systems Security Certification Consortium (ISC)2, Global Assurance Certification (GIAC) or Information Systems Audit and Control Association (ISACA) in Information Security is an advantage.

APPLICATION PROCEDURE: All interested candidates should download our Application Form from https://abs.am/careers/ and send along with their resumes to hr @ abs.am address, mentioning the job position in the Subject line. Only shortlisted candidates will be contacted.

TITLE:  Information Security Administrator

TERM:  Full time

JOB DESCRIPTION: The position will primarily be responsible for administering the security and access control systems, protecting valuable information assets.

JOB RESPONSIBILITIES:

• Implement security policies, application security, access control and corporate data safeguards;
• Configure and support security tools such as firewalls, anti-virus software, patch management systems, etc.
• Perform vulnerability and networking scanning assessments, monitor network traffic;
• Defend systems against unauthorized access, modification and/or destruction;
• Provision user accounts on IT systems for authorized users (setting up IDs, configuring access rights and roles, altering access rights and removing access rights);
• Liaise with other functions (such as Service Desk, Site Security) and with employees directly on security matters, resetting passwords, changing roles etc.;
• Check and authorize requests and keep auditable records on access rights;
• Periodically review and maintain access rights; Assist Information Asset Owners and development project teams to define and implement appropriate access rights for user roles;
• Occasionally develop and document procedures, guidelines etc;
• Provide training on security awareness and procedures;
• Conduct security audits and make policy recommendations;
• Analyze reports generated by the monitoring system to identify trends that might indicate a future risk

REQUIRED QUALIFICATIONS:

• A Bachelor’s Degree in Computer science or a relevant field;
• At least 3 years of cumulative employment record in information security;
• Experience in sphere of technical support and systems administration with a clear understanding of the challenges of information security;
• Excellent analytical and problem-solving abilities to identify and fix security risks;
• Good team working skills to develop security solutions in collaboration with other information technology professionals;
• Fluent knowledge of Armenian and Russian languages, technical knowledge of English.

APPLICATION PROCEDURE: All interested candidates should download our Application Form from https://abs.am/careers/ and send along with their resumes to hr @ abs.am address, mentioning the job position in the Subject line. Only shortlisted candidates will be contacted.

TITLE: Technical Support Specialist Level 1

TERM: Full time

START DATE / TIME: ASAP

LOCATION: Yerevan, Armenia

JOB DESCRIPTION: The position will primarily be responsible for resolving customer issues and maintain clients’ information infrastructure.

JOB RESPONSIBILITIES:

• Receive, analyze and resolve customers’ incidents;
• Maintain clients’ infrastructure and applications;
• Advise users on the operation of the equipment and software;
• Ensure the relevance of information in the Configuration Management Database (CMDB);
• Provide phone, email and web support;
• Perform other IT support duties assigned by Service Desk Manager.

REQUIRED QUALIFICATIONS:

• A Bachelor’s Degree in Computer Science;
• Experience in sphere of technical support and systems administration;
• Fluent knowledge of Armenian and Russian languages, technical knowledge of English;
• Excellent communication, interpersonal, problem solving and relationship skills;
• Excellent analytical skills;
• Ability to communicate well with operations and technology;
• Ability to work on multiple tasks and prioritize personal workload;
• Detail oriented personality and self-starter;
• High knowledge and skills in Microsoft Products and computer hardware;
• Be skilled in design, installation, and troubleshooting of computers networks;
• Well knowledge of main network protocols;
• Have knowledge and experience with UNIX systems.

APPLICATION PROCEDURE: All interested candidates should download our Application Form from https://abs.am/careers/ and send along with their resumes to hr @ abs.am address, mentioning the job position in the Subject line. Only shortlisted candidates will be contacted.

TITLE:  Technical Writer

TERM:  Full time

JOB DESCRIPTION: The position will primarily be responsible for developing product manuals, how-to guides, website help sections, and other supporting documentation that distills technical information with ease and clarity.

JOB RESPONSIBILITIES:

• Develop comprehensive supporting documentation to systems and products that meets organizational standards;
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content;
• Determine the needs of end users of technical documentation and write user-friendly content that meets their needs;
• Develop content for technical presentations;
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications;
• Standardize content across platforms and media;
• Gather usability feedback from customers, designers, and manufacturers and revise supporting documents as new issues arise;
• Evaluate current content and develop innovative approaches for improvement.

REQUIRED QUALIFICATIONS:

• A Bachelor’s Degree in technical field, such as software development, computer science, or engineering;
• At least 3 years of industry experience as an effective technical writer;
• Previous experience writing documentation and procedural materials for multiple audiences;
• Proven ability to quickly learn and understand complex topics;
• Superior written and verbal communication skills in Armenian, English and Russian;
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content;
• Proven ability to handle multiple projects simultaneously, with an eye for prioritization;
• Firm understanding of the systems development life cycle (SDLC);

APPLICATION PROCEDURE: All interested candidates should download our Application Form from https://abs.am/careers/ and send along with their resumes to hr @ abs.am address, mentioning the job position in the Subject line. Only shortlisted candidates will be contacted.

TITLE:  Corporate Sales Specialist

TERM:  Full time

JOB DESCRIPTION: The position will primarily be responsible for the strategy and execution of all new sales of the Company.

JOB RESPONSIBILITIES:

• Develop and implement effective sales plans; analyze data to identify sales opportunities;
• Conduct market research and competitor and customer analysis;
• Meet assigned targets and achieve growth;
• Conduct cold calls; disseminate sales proposals to clients;
• Conduct presentations on Company’s products and services;
• Maintain Company accounts in social networks;
• Maintain Customer Relationship Management (CRM) system;
• Work with customers to identify their needs and to work out how the Company can best meet those requirements;
• Provide regular reporting to the management;
• Participate in marketing events and projects, perform other duties assigned by Business Development Director.

REQUIRED QUALIFICATIONS:

• At least Bachelor’s Degree in Marketing, Sales or any in any field.
• Minimum of three (3) to five (5) years of experience in direct sales. Experience in IT products and services sales is a definite asset.
• Excellent knowledge of digital marketing tools;
• Developed communication skills, creative thinking;
• Strong negotiation and presentation skills;
• Excellent organizational, time management and multitasking skills;
• Ability to meet deadlines and work under the pressure;
• Excellent analytical and problem-solving skills;
• Fluent knowledge of Armenian, Russian and English languages, both verbal and written.

APPLICATION PROCEDURE: All interested candidates should download our Application Form from https://abs.am/careers/ and send along with their resumes to hr @ abs.am address, mentioning the job position in the Subject line. Only shortlisted candidates will be contacted.

TITLE:  Business Analyst

TERM:  Project-based

JOB DESCRIPTION: The position will primarily be responsible for analyzing customer business needs to help identify problems and propose solutions.

JOB RESPONSIBILITIES:

• Identify and define customer business needs and “translate” business requirements into detailed functional and technical specifications;
• Work closely with multiple stakeholders to gather, evaluate, analyze, define, design/reconstruct and follow up customers’ current business processes; identify and uncover areas for improvement, make suggestions for optimization;
• Study, design, develop, implement and upgrade customers’ internal documentation (acts, policies orders, procedures, manuals and other methodological materials);
• Develop technical tasks (TOR – Terms of Requirements) for the introduced information systems based on customer needs;
• Cooperate with the development team, clarify the requirements and technical tasks as needed, monitor the requirements’ implementation;
• Perform user acceptance testing and ensure solutions meet business needs and requirement;
• Compliance assessment of the implemented technical tasks;
• Develop reports on the current state of the project;
• Cooperate with Project Manager.

REQUIRED QUALIFICATIONS:

• At least Bachelor’s Degree in Business administration or a relevant field;
• At least 1 year of work experience in business process analysis, design and documentation;
• Ability to analyze business data and to make relevant conclusions;
• Ability to understand and describe business needs and business processes;
• Ability to organize the development of technical tasks and to cooperate with the system developer company;
• Excellent analytical thinking, information collection and processing, problem-solving and teamwork skills;
• Knowledge of project management systems is a plus (Jira, Trello and etc.);
• Ability to articulate thoughts clearly, simply in written form and orally; excellent presentation skills;
• Fluent written and spoken communication skills in Armenian, Russian and English.

APPLICATION PROCEDURE: All interested candidates should download our Application Form from https://abs.am/careers/ and send along with their resumes to hr @ abs.am address, mentioning the job position in the Subject line. Only shortlisted candidates will be contacted.

TITLE:  Special Systems Administrator

TERM:  Full time

JOB DESCRIPTION:

Administer special systems and software, defining and building solutions in special systems, provide ongoing assistance to the Head of Special Systems Administration Department.

JOB RESPONSIBILITIES:

• Installation, configuration, administration and maintenance of special systems;
• Ensure information systems functionality;
• Administer information systems: manage configurations, changes, accesses and rights;
• Provide support to customers on systems operation;
• Incident Management by different systems;
• Monitoring of system performance;
• Systems software update in accordance with the changes provided by developer organizations;
• Ensuring communication with the responsible staff of systems developer/ service provider in order to correct detected errors;
• Compilation of systems performance reports;
• Understand customer business needs and translate them into technical requirements;
• Perform other duties as assigned by the Head of Department.

REQUIRED QUALIFICATIONS:

• A Bachelor’s Degree in Computer Science or related field;
• At least 3 year experience in sphere of systems administration;
• Excellent knowledge of Armenian Software Products administration;
• Knowledge of Windows Servers OS, MS SQL, SharePoint, Active Directory, OneDrive for Business, Office 365, PowerShell, Networking;
• Ability to create and manage documentation;
• Communication skills and courteous manners;
• Ability to work in a team;
• Strong conceptual and analytic thinking skills with the ability to work on multiple tasks and prioritize personal workload;
• Self-motivated, detail-oriented and organized personality;
• Fluent knowledge of Armenian and Russian both written and spoken;
• Knowledge of Technical English.

APPLICATION PROCEDURE: All interested candidates should download our Application Form from https://abs.am/careers/ and send along with their resumes to hr @ abs.am address, mentioning the job position in the Subject line. Only shortlisted candidates will be contacted.

TITLE:  Technical Operations Specialist

TERM:  Full time

JOB DESCRIPTION:  The position is equivalent to Level 2 Tech Support and will primarily be responsible for resolving escalated customer requests from Level 1 Tech Support.

JOB RESPONSIBILITIES:

• Receive, analyze and resolve escalated requests on customers’ IT infrastructures;
• Install and configure computer hardware operating systems and applications;
• Advise users on the operation of the equipment and software;
• Configure IT infrastructures and its components;
• Configure, diagnose, manage and support server equipment;
• Configure, diagnose, manage and monitor data bases and virtual environments;
• Configure and troubleshoot system and network problems, diagnosing and solving hardware or software faults;
• Install and configure Windows OS based software and services;
• Evaluate vendor-supplied software by studying user objectives; test software compatibility with existing hardware and programs;
• Ensure continuity of systems and services in case of failure of IT infrastructure components;
• Data backup, archivation and recovery;
• Ensure the relevance of information in the Configuration Management Database (CMDB);
• Ensure all information is available to escalate non-resolved customer requests;
• Perform other IT support duties assigned by Service Desk Manager and Technical Director․

REQUIRED QUALIFICATIONS:

• A Bachelor’s Degree in Computer Science;
• At least 3-year experience in sphere of technical support and systems administration;
• Strong knowledge of Microsoft Server Products;
• Strong knowledge of network routing, switching;
• Have knowledge and experience with UNIX systems;
• Be skilled in design, installation, and troubleshooting of computers networks;
• Fluent knowledge of Armenian and Russian languages, technical knowledge of English;
• Excellent communication, interpersonal, problem solving and analytical skills;
• Ability to communicate well with operations and technology;
• Ability to focus on and shift between multiple tasks to keep up with workload.

APPLICATION PROCEDURE: All interested candidates should download our Application Form from https://abs.am/careers/ and send along with their resumes to hr @ abs.am address, mentioning the job position in the Subject line. Only shortlisted candidates will be contacted.