We are always on the lookout for new professionals in our constantly growing Company

join our team

Download our application and send it back to hr@abs.am. Even if the position you are looking for is not listed, we’d still be glad to hear from you.

Current vacancies

Business Analyst

TITLE:  Business Analyst

TERM:  Full time

JOB DESCRIPTION: The position will primarily be responsible for analyzing customer business needs to help identify problems and propose solutions.

JOB RESPONSIBILITIES:
• Identify and define customer technical and business needs and requirements;
• Design, develop and upgrade customers’ internal acts (policy, order, procedure, manual and other methodological materials) ;
• Design and develop business processes;
• Implementation of processes according to company structure;
• Evaluation, reconstruction and upgrading of business processes; anticipating requirements, uncovering areas for improvement and development of optimization strategies;
• Development of technical tasks based on customer needs;
• Monitor requirements implementation;
• Ensuring solutions meet business needs and requirements.
• Perform user acceptance testing;
• Compliance assessment of the implemented technical tasks.

REQUIRED QUALIFICATIONS:

• At least Bachelor’s Degree in Business administration or a relevant field;
• More than 3 years business analyst experience;
• Working knowledge in business process design and documentation;
• Ability to communicate effectively, both written and spoken;
• Ability to work with documentation;
• Excellent analytical, problem-solving skills; planning and organizational skills;
• Fluent knowledge of Armenian, Russian and English both written and spoken

REMUNERATION/ SALARY:  Negotiable.

Technical Support Specialist Level 1

TITLE: Technical Support Specialist Level 1

TERM: Full time

START DATE / TIME: ASAP

LOCATION: Yerevan, Armenia

JOB DESCRIPTION: The position will primarily be responsible for resolving customer issues and maintain clients’ information infrastructure.

JOB RESPONSIBILITIES:

  • Receive, analyze and resolve customers’ incidents;
  • Maintain clients’ infrastructure and applications;
  • Advise users on the operation of the equipment and software;
  • Ensure the relevance of information in the Configuration Management Database (CMDB);
  • Provide phone, email and web support;
  • Perform other IT support duties assigned by Service Desk Manager.

REQUIRED QUALIFICATIONS:

  • A Bachelor’s Degree in Computer Science;
  • Experience in sphere of technical support and systems administration;
  • Fluent knowledge of Armenian and Russian languages, technical knowledge of English;
  • Excellent communication, interpersonal, problem solving and relationship skills;
  • Excellent analytical skills;
  • Ability to communicate well with operations and technology;
  • Ability to work on multiple tasks and prioritize personal workload;
  • Detail oriented personality and self-starter;
  • High knowledge and skills in Microsoft Products and computer hardware;
  • Be skilled in design, installation, and troubleshooting of computers networks;
  • Well knowledge of main network protocols;
  • Have knowledge and experience with UNIX systems.

REMUNERATION/ SALARY: Negotiable.

All interested candidates should fill in the application form and send it back to hr@abs.am address, mentioning the job position in the Subject line. Only shortlisted candidates will be contacted.

Information Security Administrator

TITLE:  Information Security Administrator

TERM:  Full time

JOB DESCRIPTION: The position will primarily be responsible for administering the security and access control systems, protecting valuable information assets.

JOB RESPONSIBILITIES:

• Implement security policies, application security, access control and corporate data
• safeguards;
• Configure and support security tools such as firewalls, anti-virus software, patch management systems, etc.
• Perform vulnerability and networking scanning assessments, monitor network traffic;
• Defend systems against unauthorized access, modification and/or destruction;
• Provision user accounts on IT systems for authorized users (setting up IDs, configuring
• access rights and roles, altering access rights and removing access rights);
• Liaise with other functions (such as Service Desk, Site Security) and with employees directly
• on security matters, resetting passwords, changing roles etc.;
• Check and authorize requests and keep auditable records on access rights; Periodically
• review and maintain access rights; Assist Information Asset Owners and development
• project teams to define and implement appropriate access rights for user roles;
• Occasionally develop and document procedures, guidelines etc;
• Provide training on security awareness and procedures;
• Conduct security audits and make policy recommendations;
• Analyze reports generated by the monitoring system to identify trends that might indicate a future risk

REQUIRED QUALIFICATIONS:

• A Bachelor’s Degree in Computer science or a relevant field;
• At least 3 years of cumulative employment record in information security;
• Experience in sphere of technical support and systems administration with a clear
• understanding of the challenges of information security;
• Excellent analytical and problem-solving abilities to identify and fix security risks;
• Good team working skills to develop security solutions in collaboration with other
• information technology professionals;
• Fluent knowledge of Armenian and Russian languages, technical knowledge of English.

REMUNERATION/ SALARY:  Negotiable.

Special Systems Administrator

TITLE:  Special Systems Administrator

TERM:  Full time

JOB DESCRIPTION:

Administer special systems and software, defining and building solutions in special systems, provide ongoing assistance to the Head of Special Systems Administration Department.

JOB RESPONSIBILITIES:

• Installation, configuration, administration and maintenance of special systems;
• Ensure information systems functionality;
• Administer information systems: manage configurations, changes, accesses and rights;
• Provide support to customers on systems operation;
• Incident Management by different systems;
• Monitoring of system performance;
• Systems software update in accordance with the changes provided by developer organizations;
• Ensuring communication with the responsible staff of systems developer/ service provider in order to correct detected errors;
• Compilation of systems performance reports;
• Understand customer business needs and translate them into technical requirements;
• Perform other duties as assigned by the Head of Department.

REQUIRED QUALIFICATIONS:

• A Bachelor’s Degree in Computer Science or related field;
• At least 3 year experience in sphere of systems administration;
• Excellent knowledge of Armenian Software Products administration;
• Knowledge of Windows Servers OS, MS SQL, SharePoint, Active Directory, OneDrive for Business, Office 365, PowerShell, Networking;
• Ability to create and manage documentation;
• Communication skills and courteous manners;
• Ability to work in a team;
• Strong conceptual and analytic thinking skills with the ability to work on multiple tasks and prioritize personal workload;
• Self-motivated, detail-oriented and organized personality;
• Fluent knowledge of Armenian and Russian both written and spoken;
• Knowledge of Technical English.

REMUNERATION/ SALARY:  Negotiable.

Technical Operations Specialist

TITLE:  Technical Operations Specialist

TERM:  Full time

JOB DESCRIPTION:  The position is equivalent to Level 2 Tech Support and will primarily be responsible for resolving escalated customer requests from Level 1 Tech Support.

JOB RESPONSIBILITIES:

• Receive, analyze and resolve escalated requests on customers’ IT infrastructures;
• Install and configure computer hardware operating systems and applications.
• Advise users on the operation of the equipment and software;
• Configure IT infrastructures and its components;
• Configure, diagnose, manage and support server equipment;
• Configure, diagnose, manage and monitor data bases and virtual environments;
• Configure and troubleshoot system and network problems, diagnosing and solving hardware or software faults;
• Install and configure Windows OS based software and services;
• Evaluate vendor-supplied software by studying user objectives; test software compatibility with existing hardware and programs;
• Ensure continuity of systems and services in case of failure of IT infrastructure components;
• Data backup, archivation and recovery;
• Ensure the relevance of information in the Configuration Management Database (CMDB);
• Ensure all information is available to escalate non-resolved customer requests;
• Perform other IT support duties assigned by Service Desk Manager and Technical Director․

REQUIRED QUALIFICATIONS:

• A Bachelor’s Degree in Computer Science;
• At least 3-year experience in sphere of technical support and systems administration;
• Strong knowledge of Microsoft Server Products;
• Strong knowledge of network routing, switching,
• Have knowledge and experience with UNIX systems;
• Be skilled in design, installation, and troubleshooting of computers networks;
• Fluent knowledge of Armenian and Russian languages, technical knowledge of English;
• Excellent communication, interpersonal, problem solving and analytical skills;
• Ability to communicate well with operations and technology;
• Ability to focus on and shift between multiple tasks to keep up with workload.